Customer Service

We take care of your customers with the same high level of service we give our own clients. Our agents perform as an extension of your team to ensure that we effectively respond to every request. They are resourceful problem-solvers who can provide help when your customers are looking for answers or need solutions.

Lead Management

Qualified leads are the lifeblood of any business, including yours. Our agents can pre-screen prospects and set appointments, allowing your sales team to focus more time on selling. We can also verify your database records to update inaccurate information. Better data increases ROI and customer satisfaction – it’s a service that can pay for itself.


Whether inbound or outbound, our commitment to your bottom line is directly reflected in revenue generation. CITADEL agents understand your product portfolio so they can profitably upsell and cross-sell current customers. We’re the expanded sales team you can depend on to meet and exceed your expectations – and your sales quotes.

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