Whether your business is B2B or B2C, we can determine the right mix of call center services and technologies to fit your unique needs.

Customer Care

We take care of your customers with the same high level of service we give our own clients. Our agents perform as an extension of your team to ensure that we effectively respond to every request. They are resourceful problem-solvers who can provide Help Desk or Technical Support when your customers are looking for answers. Or if you need order processing or fulfillment, CITADEL offers turnkey coverage from initial request to delivering the product right to your customer.

Sometimes you are the one who needs answers – from your customers. We can provide the insights you are looking for through market research, polls and surveys. We aggregate this research into usable data that helps you moves your business forward.

Lead Management

Qualified leads are the lifeblood of any business, including yours. Keep your sales pipeline full with lead qualification and generation services from CITADEL. Our agents can pre-screen prospects and set appointments with qualified leads, allowing your sales team to focus more time on selling.

We can also streamline your sales efforts by verifying your database records to update inaccurate information. Better data increases ROI and customer satisfaction – it’s a service that can pay for itself.

Sales

Whether inbound or outbound, our commitment to your bottom line is directly reflected in revenue generation. Our company’s roots are in telesales; we built our business on successfully selling products and services over the phone. CITADEL agents understand your product portfolio so they can profitably upsell and cross-sell current customers.

Whether you need inbound or outbound support, CITADEL is the expanded sales team you can depend on. Count on us to meet and exceed your expectations – and your sales quotas.