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Hidden Dangers of Offshoring

There has been a trend by many corporations to outsource their use of call centers.  However, do you know the hidden risks …

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How to Satisfy Your Customers and Your Bottom Line

There are many reasons that companies outsource their call center operations overseas in countries such as India and the Philippines. But the …

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A Customer Case for Single Call Resolution

Below is an actual account of a customer interaction with US Bank: I just cancelled a credit card that I have had …

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Optimizing Your Customer Database with Contact Centers

If your business is dependent on sales leads generated from mailing lists, web inquiries, trade shows, content downloads, sales referrals or other …

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Technology + Social Media Amplify Customer Experience

Recently we had the pleasure of attending Great Lakes SOCAP’s Tech Summit to learn more about how companies are changing the customer …

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